Patient Registration I - Patient Access

Kettering Health Network; Springfield (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Kettering Health Network is seeking a Part-time Patient Access professional in Springfield for the second shift. This role focuses on accurate patient registration, billing intake, and delivering outstanding customer service in a fast-paced environment.

The ideal candidate will have a high school diploma and 1+ year of medical office or customer service experience, with excellent verbal and written communication skills.

Qualifications

• High school diploma is required.
• 1+ years of medical office or customer service experience required.
• Excellent written and oral communication skills are essential.

Responsibilities

• Register patients while delivering strong guest relations and exceptional customer service.
• Review all scheduled outpatient visits to ensure patients are screened for discounts.
• Ensure payer sources and payment arrangements have been discussed with patients.
• Assist patients with completion of Financial Assistance Forms, HCAP, and Medicaid applications (if applicable).
• Review patient accounts for accuracy and update all aspects as needed.
• Demonstrate knowledge of registration forms, consents, literature and documents required by compliance.

Skills

Customer service

Communication

Teamwork

Patient-focused service

Education

High school diploma

1+ years medical office or customer service experience

Tools

Microsoft Office Suite

Job description

Job Details

Patient Access | Springfield | Part-time | Second Shift

Responsibilities & Requirements

Patient Registration I position's major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.