Patient Registration I - Patient Access

Kettering Health Network; Huber Heights (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Kettering Health Network is seeking a Part-time Patient Access – Registration I in Huber Heights to welcome patients and guide them through the registration process. You will review visits for discounts, discuss payment options, and assist with financial aid forms as needed.

Strong communication and team skills are essential for success in a high-volume medical office setting. The role requires high school diploma and 1+ years in medical office or customer service, with proficiency in Microsoft

Qualifications

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in teamwork and effective communication across levels.
• Ability to learn site-specific patient processing software.
• Computer literate and proficient with Microsoft Office Suite.
• Able to function in high-paced, stressful environments while remaining courteous.

Responsibilities

• Register patients while delivering strong guest relations and customer service.
• Review scheduled outpatient visits to ensure discount screening.
• Discuss payer sources and payment arrangements with patients.
• Assist with completion of Financial Assistance Forms and Medicaid applications.
• Review accounts for accuracy and update patient records as needed.
• Know and follow compliance or legally required registration forms and documents.

Skills

Excellent communication

Customer service proficiency

Teamwork

Learn site-specific software

Adaptability under pressure

Flexible schedule

Education

High school diploma

1+ years medical office/customer service experience

Tools

Microsoft Office Suite

Registration software / patient processing software

Job description

Job Details

Patient Access | Huber Heights | Part-time | Second Shift

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.