Patient Registration & Front Desk Specialist

Fairview Health Services; Fridley (MN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

PTO / Sick time

Tuition reimbursement

Retirement

Job summary

Fairview Health Services in Minnesota seeks a dedicated front desk patient access specialist to greet patients, verify insurance and demographics, and schedule appointments with accuracy and efficiency.

The role involves reviewing and maintaining patient accounts, arranging self-pay plans, and ensuring compliance with relevant laws and guidelines while contributing to service improvements.

Qualifications

• High School diploma or equivalent must be satisfied.
• Completion of medical terminology course or equivalent experience and education.

Responsibilities

• Greets and welcomes patients into the clinic.
• Verifies, registers and schedules patients with accuracy and efficiency.
• Verifies insurance and demographic information.
• Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
• Registers and verifies insurance and demographic information with the patient according to established guidelines.
• Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
• Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
• Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
• Researches and facilitates patients questions and concerns according to established guidelines and procedures.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
• Actively participates in creating and implementing improvements.
• May occasionally answer in-coming calls from patients or internal team members to assist in patient care.
• Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.

Education

High School diploma or equivalent

Medical terminology course or equivalent experience/education

Job description

Fairview Health Services in Minnesota seeks a dedicated front desk patient access specialist to greet patients, verify insurance and demographics, and schedule appointments with accuracy and efficiency.

The role involves reviewing and maintaining patient accounts, arranging self-pay plans, and ensuring compliance with relevant laws and guidelines while contributing to service improvements.