Emergency Room Patient Access Specialist II

Fairview Health Services; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fairview Health Services in Minnesota seeks a Revenue Cycle professional to support patient registration and insurance verification. You will collect demographics, verify coverage, and communicate financial obligations with empathy.

You will explain price estimates, assist with payment options, and referrals to financial counseling as needed, while maintaining compliance with regulations and privacy requirements.

Qualifications

• 2+ years in customer service or healthcare revenue cycle
• Experience in a role supporting patient interactions and financial responsibilities
• Ability to gather accurate patient demographics and insurance information
• Strong communication and de-escalation skills in a high-volume environment
• Awareness of regulatory requirements and privacy standards (HIPAA)

Responsibilities

• Interview patients to collect and document accurate demographics and insurance information
• Verify eligibility and benefits using online or phone systems
• Manage check-in tasks including co-pays, signatures, and required notices
• Provide price transparency education and discuss financial responsibilities
• Follow up on payer referrals and maintain high-volume workflow efficiency
• Collaborate with departments to ensure a seamless patient experience
• Protect patient privacy and comply with regulatory requirements

Skills

Communication skills

Attention to detail

Self-motivation

Teamwork and independence

Education

Post-secondary education

Tools

EPIC

Microsoft Office

Job description

Fairview Health Services in Minnesota seeks a Revenue Cycle professional to support patient registration and insurance verification. You will collect demographics, verify coverage, and communicate financial obligations with empathy.

You will explain price estimates, assist with payment options, and referrals to financial counseling as needed, while maintaining compliance with regulations and privacy requirements.