Patient Registration Associate - Penfield

Highland Hospital of Rochester NY; Penfield (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Highland Hospital of Rochester NY in Penfield, NY seeks a patient registration associate to handle reception, registration, scheduling and records management. You will input data accurately into the hospital information systems and maintain patient confidentiality.

The role involves high-volume calls, insurance verification, co-pay collection, and referral processing, supporting overall efficiency in a family medicine practice. 40 hrs/week, on-site position.

Qualifications

• Education: High school diploma or GED; or equivalent experience.
• Experience: Previous medical office experience preferred.
• Skills: Ability to use hospital information systems and Microsoft Office tools; ICD9/CPT coding desirable.

Responsibilities

• Greeting patients and visitors with professionalism; patient check in/out; registration into information systems.
• Telephone triage, appointment scheduling, insurance verification and pre-verification; collect co-pays.
• Manage electronic medical records routing, patient letters, MyChart messages within 24 hours; general billing support.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

HBOC

IDX

Imagecast

eRecord

CIS

Raintree

Quicklink

PC Easy

Job description

Job Description

Our family medicine practice located in Penfield, New York is searching for a new patient registration associate! Performs full range of duties related to processing patient information for visits which may include: reception, registration, charge capture and charge entry, appointment scheduling, medical records management and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems.

Maintains confidentiality of all patient accounts, appointments, medical records and inter-departmental issues. Focuses on displaying patient-family centered care, upholding the ICARE Values and Promise Standards. Responsibilities include, but are not limited to: Greeting all patients and visitors with the highest level of professionalism ; patient check in/check out; registration of all patients into information systems; high volume of telephone calls involving triage of phone calls to the appropriate person/department; scheduling patients for appointments, tests, and procedures using hospital scheduling system; collecting demographic information; insurance verification and pre-verification; referring to financial counselor as needed; collecting co-payments; recording all copayment collections by individual insurance codes, reconciling at the end of the day; obtaining referrals as needed; provide general information to patients and their families as previously established within the department guidelines; makes all necessary referrals; assist with the completion of various forms as requested by patients or staff; performs general billing related functions; respond to patient/insurance billing questions; assist patients with completing private-pay insurance forms as capable.

Maintaining health information in Electronic Medical Record: Responsibilities include, but are not limited to navigating throughout electronic medical record to locate pertinent information as it relates to the PRA role, continuous oversight of task box, sort and route all correspondence through EMR staff messaging to clinicians in a timely manner, create and send patient letters, manage prescription refill processing and referral processing. Respond to patient My Chart messages within 24 hours.

Participates in staff meetings as integral member of collaborative team to improve efficient delivery of quality health care to patients. Makes recommendations and assists in implementing and evaluating those recommendations agreed upon by the staff.

Pay Range

Pay Range: $18.50- $24.98 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

City

Penfield

Area of Interest

Clerical

Employment Status

Full-Time

Hours/Week

40 hrs per week

Job Requirements

Qualifications

Education: High school diploma or GED; or equivalent experience.

Experience: Previous medical office experience preferred.

License/Certification Required: n/a

Skills: Ability to use various hospital information systems (which may include HBOC, IDX, Imagecast, eRecord, CIS, Raintree, Quicklink, PC Easy, etc.); Microsoft Outlook, Word, Excel experience is highly recommended; ICD9/CPT coding is desirable.