Patient Access Representative - Corporate Patient Access - Full Time

Guthrie; Town of Vestal (NY); On-site; USD 22,041 - 30,816; Full time

Job summary

A healthcare organization is seeking a Patient Access Representative in Vestal, NY. This full-time role involves scheduling patients for procedures, managing calls, and maintaining patient records. Strong customer relations experience and attention to detail are essential. The position offers a pay range of $16.00/hr to $22.37/hr and supports entry-level candidates.

Qualifications

• Customer/patient relations experience required, preferably in a healthcare setting.
• At least 1-year experience in a position requiring frequent and direct in-person customer contact.

Responsibilities

• Creates patient encounters in the EHR for ED, radiology, and outpatient patients.
• Participates in daily auditing of registration processes.
• Manages incoming and outgoing telephone calls.
• Collects co-pays and provides financial guidance.
• Participates in ED staff meetings and shared governance.

Skills

Customer/patient relations experience

Strong organizational skills

Excellent verbal communication skills

Frequent keyboarding

Exceptional attention to detail

Education

High School Diploma or equivalent

Job description

Patient Access Representative - Corporate Patient Access - Full Time

Position Summary: Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Education, License & Cert: High School Diploma or equivalent is required.

Experience:

• Customer/patient relations experience required (preferably in a healthcare setting).
• At least 1-year experience in a position requiring frequent and direct in-person customer contact.
• Candidate should have experience in a role that requires:
  • Strong organizational skills
  • Excellent verbal communication skills
  • Frequent keyboarding
  • Exceptional attention to detail

Essential Functions

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets).
2. Participates in daily auditing of registration processes.
3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.
4. Collects co-pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
5. Performs the function of Health Information Management department after hours.
6. Participates in ED staff meetings and ED Shared Governance.

Other Duties: Other duties as assigned.

Base pay range

$16.00/hr - $22.37/hr

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

Location: Binghamton, NY