Patient Referral Navigator – Primary Care

SFP Health Group; Davenport (FL); On-site; USD 42,000 - 59,000; Full time

Job summary

SFP Health Group in Davenport, FL seeks a Referral Coordinator – Primary Care to manage patient referrals, coordinate with providers, and verify insurance across Medicare, Medicaid, and commercial plans. You will ensure timely authorizations, accurate documentation, and strong patient communication.

The role requires experience with EMR systems, Availity, CPT/ ICD-10 knowledge, and a focus on secure HIPAA-compliant processes.

Qualifications

• High School Diploma or equivalent required.
• Certified Medical Assistant (CMA) preferred.
• Minimum 2 years of experience as a Referral Coordinator or similar role in a primary care setting.
• Experience with multiple payer types and lines of business (Medicare, Medicaid, Managed Care, Commercial, Workers’ Compensation).
• Proficient in Excel and Availity; Knowledge of CPT, ICD-10, and medical terminology.

Responsibilities

• Receive, review, process, and track all incoming provider referral requests to specialist providers and diagnostic services.
• Schedule patient appointments with specialist providers and confirm receipt of referrals.
• Follow up with patients and providers to ensure timely delivery of care.
• Maintain updated records of patient referrals, statuses, and outcomes in the EMR and referral tracking systems.
• Create and maintain the SFP Health Group Preferred Provider Network list.

Skills

Interpersonal communication

Detail orientation

Multitasking

Education

High School Diploma or equivalent

Tools

Excel

Availity

Athena EMR

Job description

SFP Health Group in Davenport, FL seeks a Referral Coordinator – Primary Care to manage patient referrals, coordinate with providers, and verify insurance across Medicare, Medicaid, and commercial plans. You will ensure timely authorizations, accurate documentation, and strong patient communication.

The role requires experience with EMR systems, Availity, CPT/ ICD-10 knowledge, and a focus on secure HIPAA-compliant processes.