Patient Referral Coordinator

Lifespan; East Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a Referral Coordinator in East Providence, RI. You will preregister, schedule and triage referrals, coordinate communications with patients and specialists, and ensure all insurance authorizations are obtained before appointments.

The role focuses on efficient patient flow, accurate data entry, and collaboration with care teams to resolve insurance questions and scheduling barriers. Strong customer service and documentation in the EHR are essential.

Qualifications

• High school degree or the equivalent.
• Billing and medical knowledge preferred.
• Two years of clinical referral experience preferred.
• Data entry skills and computer experience required.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Organized and able to manage competing priorities.
• Able to take and follow through with delegated tasks and accountability.

Responsibilities

• Preregister/schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart workqueues.
• Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on.
• Monitor/update pre and post registration workqueues.
• Obtains all un-resulted consults and testing orders managed by the referral office.
• Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.
• Receives and reviews all incoming referrals ensuring completeness and accuracy.

Skills

Referral coordination

Medical scheduling

Customer service

Verbal & written communication

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Brown University Health is seeking a Referral Coordinator in East Providence, RI. You will preregister, schedule and triage referrals, coordinate communications with patients and specialists, and ensure all insurance authorizations are obtained before appointments.

The role focuses on efficient patient flow, accurate data entry, and collaboration with care teams to resolve insurance questions and scheduling barriers. Strong customer service and documentation in the EHR are essential.