Referral Coordinator — Patient Flow & Scheduling

Brown-University-Health-1; East Providence (RI); On-site; USD 26,000 - 43,000; Full time

Job summary

Brown University Health is seeking a Referral Specialist to coordinate patient referrals and manage scheduling with specialists and testing per physician requests. You will obtain insurer authorization and relay appointment details to patients and the PCP, ensuring proper forwarding of documents per practice policy.

Ideal candidates will have 2 years of referral experience, data entry skills, and strong customer service with excellent verbal and written communication.

Qualifications

• Two years of clinical referral experience.
• Data entry skills and computer experience.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Organized and able to manage competing priorities.
• Cultural awareness and sensitivity in patient care.

Responsibilities

• Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques.
• Set follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on.
• Obtain all un-resulted consults and testing orders managed by the referral office.
• Alert the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.
• Scan into the medical record all correspondence received on patients and ensure it is correctly labeled and forwarded to the proper ordering provider.
• Take messages from the referral line/fax, create a referral in Lifechart and forward to PCP for approval prior to sending referrals to specialist or testing facility.
• Contact patients with appointment information and any specific instructions prior to their appointment.
• Maintain knowledge of insurer referral authorization requirements and demonstrate cultural awareness.
• Act as a resource to practice team regarding referral issues.
• Participate in practice performance and quality improvement activities.
• Attend required meetings and trainings as directed.
• Perform other duties as assigned by physician practice manager.
• Knowledge of front office operations in addition to clinical knowledge for triaging referrals.

Skills

Clinical referral experience

Data entry

Customer service

Verbal communication

Written communication

Organization

Cultural sensitivity

Education

High school diploma or equivalent

Tools

LifeChart

Job description

Brown University Health is seeking a Referral Specialist to coordinate patient referrals and manage scheduling with specialists and testing per physician requests. You will obtain insurer authorization and relay appointment details to patients and the PCP, ensuring proper forwarding of documents per practice policy.

Ideal candidates will have 2 years of referral experience, data entry skills, and strong customer service with excellent verbal and written communication.