Patient Recall & Scheduling Specialist

Gi Associates; Milwaukee (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

No weekends

No Holidays

PTO & paid anniversary day

7% retirement contribution & 401(k)

Medical, dental & vision insurance

Flexible spending plan

Short- & long-term disability

Life insurance

Job summary

GI Associates is seeking a Recall Specialist to manage patient recall workflows, verify due follow-ups, and coordinate scheduling for GI visits and screenings. You will document outreach efforts and ensure timely patient communication.

This role supports continuity of care, improves patient access, and collaborates with scheduling and clinical teams while adhering to HIPAA and practice protocols in a fast-paced gastroenterology setting in southeast Wisconsin.

Qualifications

• High school diploma or equivalent.
• Strong customer service and interpersonal communication skills.
• Excellent attention to detail and ability to manage a high-volume workload.
• Strong organizational and time-management skills.
• Ability to communicate professionally and compassionately with patients.
• Comfortable using electronic health records, scheduling systems and other healthcare technology.
• Ability to follow detailed workflows, policies and scheduling guidelines.

Responsibilities

• Manage assigned patient recall work queues daily.
• Review patient records to identify patients due or overdue for follow-up.
• Verify recall information before contacting the patient.
• Prioritize recall outreach based on due date and workflows.
• Identify inaccurate recalls and route for review or correction.
• Maintain accurate recall statuses and ensure completed appointments are updated.

Skills

Customer service

Interpersonal communication

Attention to detail

Organizational skills

Time management

HIPAA compliance

Electronic health records

Professional communication

Education

High school diploma or equivalent

Job description

GI Associates is seeking a Recall Specialist to manage patient recall workflows, verify due follow-ups, and coordinate scheduling for GI visits and screenings. You will document outreach efforts and ensure timely patient communication.

This role supports continuity of care, improves patient access, and collaborates with scheduling and clinical teams while adhering to HIPAA and practice protocols in a fast-paced gastroenterology setting in southeast Wisconsin.