Patient Outreach & Operations Lead

Greater Good Health; El Segundo (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical/dental/vision

401K with company match

Paid time off and parental leave

Wellness resources

Life and AD&D coverage

Voluntary insurance plans

License reimbursements

Learning & development

Job summary

Greater Good Health is seeking a Patient Outreach Manager to join our Operations team in El Segundo, CA. This role focuses on leading the Patient Engagement Specialists, coordinating workloads, and ensuring high-quality patient care and client satisfaction.

The ideal candidate has 5+ years in customer service or patient care, 3+ years of team leadership, and call center experience, with a healthcare background and strong communication skills. Hybrid work schedule with in-office presence required.

Qualifications

• Bachelor’s Degree required.
• 5+ years in customer service or patient care.
• 3+ years leading teams.
• 3+ years call center experience.
• Healthcare experience preferred.
• Proficient in Microsoft Office.
• Strong communication and relationship-building.
• Experience managing a call center.
• Salesforce experience preferred.

Responsibilities

• Oversee day-to-day operations of the Patient Engagement Specialists & Acquisition Specialists and monitor productivity.
• Onboard and train staff; coordinate workloads; drive accountability and performance.
• Ensure high quality care and staff productivity to exceed client expectations.
• Serve as subject matter expert on patient engagement.
• Collaborate with regional leadership on growth, retention, and company initiatives.
• Follow HR policies and state regulations.
• Perform additional duties as assigned.

Skills

Customer service

Patient care

Team leadership

Call center experience

Communication skills

Organizational skills

Self-starter

Collaboration

Education

Bachelor’s Degree

Tools

Salesforce

Five9

EMR

Microsoft Office

Job description

Greater Good Health is seeking a Patient Outreach Manager to join our Operations team in El Segundo, CA. This role focuses on leading the Patient Engagement Specialists, coordinating workloads, and ensuring high-quality patient care and client satisfaction.

The ideal candidate has 5+ years in customer service or patient care, 3+ years of team leadership, and call center experience, with a healthcare background and strong communication skills. Hybrid work schedule with in-office presence required.