Patient Experience & Growth Liaison

Optum; San Bernardino (CA); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Job summary

Optum in California seeks a Patient Relations Liaison to collaborate with site leadership, growth, retention, and marketing teams. Focused on AEP/OEP/SEP, age-ins, and FFS conversions, you will guide patients and families through non-medical questions and help navigate the care system to improve experiences.

You will onboard new patients, explain benefits, manage outreach, and support broker and partner engagement while leveraging data to hit retention KPIs and deliver outstanding service.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a healthcare setting preferred.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Valid driver license and reliable transportation for occasional travel within area.

Responsibilities

• Serve as on-site patient liaison and point of contact for prospective and current patients.
• Drive growth and retention initiatives (AEP/OEP/SEP, age-ins, and FFS conversions).
• Coordinate patient onboarding, orientations, surveys, and benefits explanations.
• Collaborate with front office, care teams, and external partners to maximize patient experience and retention.
• Track outcomes using CRM systems and report progress to growth teams.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Job description

Optum in California seeks a Patient Relations Liaison to collaborate with site leadership, growth, retention, and marketing teams. Focused on AEP/OEP/SEP, age-ins, and FFS conversions, you will guide patients and families through non-medical questions and help navigate the care system to improve experiences.

You will onboard new patients, explain benefits, manage outreach, and support broker and partner engagement while leveraging data to hit retention KPIs and deliver outstanding service.