Growth-Oriented Patient Outreach & Intake Lead

Health Data Innovations, Inc.; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Unlimited PTO + company holidays

Full medical, dental, and vision cover

Direct mentorship and growth

Opportunity to shape and scale ops at;

Job summary

Conduit Health in the United States is seeking a hands-on leader to run the Patient Outreach and Intake team, owning strategy, execution, and performance of inbound and outbound outreach and enrollment, ensuring a high-quality patient experience and driving conversion. This role combines people leadership, operational ownership, and technology-enabled transformation.

You will directly manage full-time team members and oversee our BPO partners while building processes, staffing models, and a

Qualifications

• Experience leading high-volume patient operations, sales, or care-operations teams.
• Hands-on management style with coaching, performance review, and frontline workflow optimization.
• Data-driven mindset with ability to set KPIs and improve conversion, productivity and quality.
• Experience establishing SOPs, quality standards, and clear accountability across a team.

Responsibilities

• Lead day-to-day operations across inbound and outbound patient outreach, intake, and enrollment; manage queues, staffing, workload, escalations and telehealth scheduling.
• Manage BPO partners and full-time staff; build staffing plans, capacity models and forecasts to support growth.
• Develop performance reporting and KPIs across lead volume, qualification, pipeline progression, conversion, productivity, quality and turnaround time.
• Partner with Product to identify and deploy AI-enabled tools and automation across outreach, intake, and order processing; translate pain points into requirements.
• Own conversion and funnel performance; analyze drop-offs and drive improvements across qualification, engagement and follow-up.

Job description

Conduit Health in the United States is seeking a hands-on leader to run the Patient Outreach and Intake team, owning strategy, execution, and performance of inbound and outbound outreach and enrollment, ensuring a high-quality patient experience and driving conversion. This role combines people leadership, operational ownership, and technology-enabled transformation.

You will directly manage full-time team members and oversee our BPO partners while building processes, staffing models, and a