Operations Lead at TotalCare

University of Delaware; Los Angeles (CA); Hybrid; USD 54,000 - 66,000; Full time

Job summary

A leading medical group in Los Angeles is seeking an Operations Lead to assist with daily operations across its clinics. This role offers significant growth potential as it supports providers and staff in optimizing patient care. Responsibilities include monitoring schedules, call center performance, and conducting audits. Candidates should have leadership experience and a strong interest in business operations. The compensation includes a $60k salary with benefits and the chance to advance to a Manager position.

Qualifications

• Interest in pursuing a career in business operations.
• Ability to manage multiple projects at the same time and prioritize accordingly.
• Highly preferred: 1-2 years of leadership and customer service experience.

Responsibilities

• Monitor daily patient schedules across all clinics.
• Monitor call center performance including overall volumes and wait times.
• Track outstanding inventory or facility issues and follow up.
• Conduct in-person audits of each physical clinic periodically.
• Assist with HR tasks such as payroll and recruiting.
• Work closely with the Chief of Staff to meet operational goals.

Skills

Leadership experience

Customer service experience

Ability to manage multiple projects

Familiarity with Google Sheets

Job description

TotalCare is a fast growing, tech-enabled multi-specialty medical group providing services in primary care, urgent care, and aesthetics to 100,000+ patients/year in the greater Los Angeles area. We rank #1 with local health plans for quality of care, and are proud to specialize in helping underserved communities.

We are looking for an Operations Lead to assist with day-to-day operations across all our clinics. This is an essential role at one of the top medical groups in Southern California with significant growth potential as we continue to expand. You will work closely with the Managing Director, Chief of Staff, and the Clinic Leads to support our providers and staff.

Highlights

• Fast paced work environment with excellent team culture and support
• Multi-faceted role, with the opportunity to learn business operations at both a deep and broad level
• Develop your business acumen while working on meaningful projects that improve access to high quality care in underserved communities
• Competitive compensation with opportunities for raises and performance-based bonuses
• No healthcare experience required

Responsibilities

• Monitor daily patient schedules across all of our clinics (6 locations) and help distribute patient load across clinics evenly
• Monitor call center performance including overall volumes, drop rates, and wait times
• Monitor clinical inbox and ensure that all requests (e.g. refills, authorization requests) are being reviewed promptly
• Track any outstanding inventory or facility issues and follow up with vendors for prompt resolution
• Conduct in-person audits of each physical clinic periodically to ensure quality
• Assist with HR tasks as needed such as payroll, performance reviews, recruiting, and event planning
• Work closely with the Chief of Staff to execute new initiatives to meet operational performance goals

Qualifications

• Interest in pursuing a career in business operations
• Ability to manage multiple projects at the same time and prioritize accordingly
• Highly preferred: 1-2 years of leadership and customer service experience, familiarity with Google Sheets

Compensation

• $60k salary plus benefits and opportunity to grow to Manager position