Patient Observation Operations Lead

Crothall Healthcare; Gretna (LA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare is seeking an Assistant Director to support daily operations in patient observation, ensuring safe, efficient, and compassionate monitoring. You will lead supervisors and frontline staff, fostering accountability and service excellence within a mission-driven healthcare environment.

The ideal candidate has strong people management and customer service experience, with hospitality or healthcare backgrounds, and a drive to grow within the organization.

Qualifications

• Four-year college degree preferred.
• Experience managing frontline associates preferred.
• Healthcare or hospitality management background preferred.

Responsibilities

• Support the Director of Patient Observation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

Skills

People management

Customer service

Communication skills

Problem solving

Data interpretation

Time management

Education

Bachelor's degree or equivalent

Job description

Crothall Healthcare is seeking an Assistant Director to support daily operations in patient observation, ensuring safe, efficient, and compassionate monitoring. You will lead supervisors and frontline staff, fostering accountability and service excellence within a mission-driven healthcare environment.

The ideal candidate has strong people management and customer service experience, with hospitality or healthcare backgrounds, and a drive to grow within the organization.