Patient Observation Operations Leader

Compass Group USA; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Crothall Healthcare, a Compass Group company, seeks an Assistant Director of Patient Observation in New Orleans, LA to lead daily operations and ensure safe, compassionate monitoring. You will oversee supervisors and frontline associates, and drive performance with a focus on service excellence.

The ideal candidate has strong people management and customer service experience in hospitality or healthcare, and is eager to grow within a mission-driven organization.

Qualifications

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Strong customer service background with demonstrated relationship management skills.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service.

Responsibilities

• Support the Director of Patient Observation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient observers and dispatchers.
• Plan, organize, and coordinate departmental activities and workflows to ensure efficient service delivery.
• Collaborate with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.

Skills

Customer service leadership

People management

Data interpretation

Cross-functional collaboration

Education

Bachelor's degree or higher

Some college or equivalent experience

Tools

TeamChimes

TeamTransport

Job description

Crothall Healthcare, a Compass Group company, seeks an Assistant Director of Patient Observation in New Orleans, LA to lead daily operations and ensure safe, compassionate monitoring. You will oversee supervisors and frontline associates, and drive performance with a focus on service excellence.

The ideal candidate has strong people management and customer service experience in hospitality or healthcare, and is eager to grow within a mission-driven organization.