Patient Observation Lead — Shift Supervisor

Compass Group USA; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Compass Group USA at Dell Seton Medical Center in Austin, TX is seeking a Patient Observation Lead for full-time and part-time roles. The position oversees Patient Observation Associates, ensuring safe, timely, and accurate monitoring of patients who cannot be left unattended.

The role includes coordinating with staff and handling shift coverage and reports. The role requires prior customer service and leadership experience and offers pathways for advancement within TouchPoint Support Services,

Qualifications

• Previous customer service and leadership experience required.
• Experience leading a team of Patient Observation Associates is preferred.

Responsibilities

• Leads daily work of Patient Observation Associates.
• Manages scheduling and coordinates with client and facility staff.
• Ensures observation duties are performed safely and timely.
• Completes shift reports and maintains coverage.
• Cross-trained in Patient Transport as needed.

Skills

Customer service

Leadership

Team coordination

Communication

Job description

Compass Group USA at Dell Seton Medical Center in Austin, TX is seeking a Patient Observation Lead for full-time and part-time roles. The position oversees Patient Observation Associates, ensuring safe, timely, and accurate monitoring of patients who cannot be left unattended.

The role includes coordinating with staff and handling shift coverage and reports. The role requires prior customer service and leadership experience and offers pathways for advancement within TouchPoint Support Services,