Patient Observation Lead — Night Shift Team Leader

TouchPoint Support Services; Austin (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Retirement Plan

Shopping Program

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto & Home Insurance

Job summary

TouchPoint Support Services is hiring for a Patient Observation Lead in Austin, TX. This role manages the Patient Observation Associates, ensuring safe and timely observation of patients who cannot be left unattended, and supports the department's managers in daily operations.

Responsibilities include leading staff, coordinating assignments, ensuring compliance, and covering shifts as needed. Previous customer service and leadership experience are required, with shifts including day and night

Qualifications

• Previous customer service and leadership experience required.

Responsibilities

• Leads daily work of Patient Observation Associates.
• Communicates with associates, resources staffing, client staff and leadership, as appropriate.
• Coordinates associate assignments, as specified.
• Performs and/or ensures float break coverage, to support associates at offsite accounts.
• Communicates policies and procedures to ensure compliance, standardization, and processes for improvement.
• Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support.
• Must be able to all duties of Patient Observation Associates.
• Cross-trained in Patient Transport and/or other departments when/where applicable.
• Performs other duties as assigned.

Skills

Customer service

Leadership

Job description

TouchPoint Support Services is hiring for a Patient Observation Lead in Austin, TX. This role manages the Patient Observation Associates, ensuring safe and timely observation of patients who cannot be left unattended, and supports the department's managers in daily operations.

Responsibilities include leading staff, coordinating assignments, ensuring compliance, and covering shifts as needed. Previous customer service and leadership experience are required, with shifts including day and night