PATIENT OBSERVATION LEAD (FULL TIME AND PART TIME)

Compass Group USA; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Compass Group USA at Dell Seton Medical Center in Austin, TX is seeking a Patient Observation Lead for full-time and part-time roles. The position oversees Patient Observation Associates, ensuring safe, timely, and accurate monitoring of patients who cannot be left unattended.

The role includes coordinating with staff and handling shift coverage and reports. The role requires prior customer service and leadership experience and offers pathways for advancement within TouchPoint Support Services,

Qualifications

• Previous customer service and leadership experience required.
• Experience leading a team of Patient Observation Associates is preferred.

Responsibilities

• Leads daily work of Patient Observation Associates.
• Manages scheduling and coordinates with client and facility staff.
• Ensures observation duties are performed safely and timely.
• Completes shift reports and maintains coverage.
• Cross-trained in Patient Transport as needed.

Skills

Customer service

Leadership

Team coordination

Communication

Job description

PATIENT OBSERVATION LEAD (FULL TIME AND PART TIME)

• We are hiring immediately for full time and part time PATIENT OBSERVATION LEAD positions.
• Address: Dell Seton Medical Center at University of Texas - 1500 Red River Street, Austin, TX 78701. Note: online applications accepted only.
• Schedule: Full time and part time schedules. Part time schedule; 7:00 am to 3:30 pm, days may vary. Full time schedule; 11:00 pm to 7:30 am, days may vary. More details upon interview.
• Requirement: Previous customer service and leadership experience required.
• Fixed Pay Rate: $18.50 per hour

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint.

Job Summary

Summary: This role is the team leader of Patient Observation associates and assists the department’s managers in the successful operation of the Patient Observation and Transport Program. This job is responsible for the safe, timely and accurate observation of patients who cannot be left unattended.

Essential Duties and Responsibilities:

• Leads daily work of other Patient Observation Associates.
• Communicates with associates, resources staffing, client staff and leadership, as appropriate.
• Coordinates associate assignments, as specified. Communicating with client personnel, as appropriate.
• Performs and/or ensures float break coverage, to support associates at offsite accounts, where/when applicable.
• Communicates policies and procedures to ensure compliance, standardization, and processes for improvement.
• Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support, as appropriate.
• Must be able to all duties of Patient Observation Associates.
• Cross-trained in Patient Transport and/or other departments when/where applicable.
• Performs other duties as assigned.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Nearest Major Market: Austin

Job Segment: Food Service, Part Time, Hospitality