Patient Nutrition Coordinator – Call Center Lead

Kootenai Health; Coeur d'Alene (ID); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage (employer-paid for 1+

Dental insurance

Vision insurance

Life insurance

Pet insurance

Tuition assistance

Retirement plan with employer matching

Wellness program

PerkSpot discounts

Referral bonus

Job summary

Kootenai Health in Coeur d'Alene, Idaho, seeks a Nutrition Technician to support patient meals, room service orders, and cafe operations within the Hospitality department. You will use room service software and dietitian guidance to ensure dietary needs and allergies are respected.

This on-site role involves coaching patients on menu choices, coordinating call-center tasks, and assisting with training and documentation while supporting dietitians and supervisors.

Qualifications

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in dietary office preferred.

Responsibilities

• Answers patient meal orders via room service and hospital order entry software according to dietary needs and allergies.
• Uses allergy clarification to ensure diet order accuracy.
• Alerts dietitian to allergy-related changes in EMR.
• Counsels patients on viable menu options when diet constraints occur.
• Notifies supervisors and dietitians of information as needed.
• Maintains necessary records and reports.
• Follows up on missed meals and assists with guest and staff meals.
• Coordinates the call center and supports dietitian projects and training.

Education

High school diploma or equivalent

Training in Dietetics or experience in dietary office

Job description

Kootenai Health in Coeur d'Alene, Idaho, seeks a Nutrition Technician to support patient meals, room service orders, and cafe operations within the Hospitality department. You will use room service software and dietitian guidance to ensure dietary needs and allergies are respected.

This on-site role involves coaching patients on menu choices, coordinating call-center tasks, and assisting with training and documentation while supporting dietitians and supervisors.