Nutrition Technician

Kootenai Health; Coeur d'Alene (ID); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage (employer-paid for 1+

Dental insurance

Vision insurance

Life insurance

Pet insurance

Tuition assistance

Retirement plan with employer matching

Wellness program

PerkSpot discounts

Referral bonus

Job summary

Kootenai Health in Coeur d'Alene, Idaho, seeks a Nutrition Technician to support patient meals, room service orders, and cafe operations within the Hospitality department. You will use room service software and dietitian guidance to ensure dietary needs and allergies are respected.

This on-site role involves coaching patients on menu choices, coordinating call-center tasks, and assisting with training and documentation while supporting dietitians and supervisors.

Qualifications

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in dietary office preferred.

Responsibilities

• Answers patient meal orders via room service and hospital order entry software according to dietary needs and allergies.
• Uses allergy clarification to ensure diet order accuracy.
• Alerts dietitian to allergy-related changes in EMR.
• Counsels patients on viable menu options when diet constraints occur.
• Notifies supervisors and dietitians of information as needed.
• Maintains necessary records and reports.
• Follows up on missed meals and assists with guest and staff meals.
• Coordinates the call center and supports dietitian projects and training.

Education

High school diploma or equivalent

Training in Dietetics or experience in dietary office

Job description

Nutrition Technician

Team Highlights:

The Hospitality department at Kootenai Health offers a wide range of support services to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We offer catering services within the hospital, prepare and serve patient meals through our room service program, operate a cafe and coffee service for employees and hospital guests, stock all the units with food and paper items, and provide a high level of patient nutrition support and education by our registered dietitians. As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the role you play.

Responsibilities:

• Answers the telephone to receive menu orders for patient meals using the room service software and the hospital wide order entry software to process patient meals, snacks and oral nutrition supplements according to their dietary needs and/or food allergies.
• Uses allergy clarification flow chart, appropriate scripting and questioning and knowledge from training and diet classes to assure compliance to diet order and any food allergies during meal ordering process.
• Understands the role of dietitian in allergies and alerts dietitian to needed changes for allergies in the EMR.
• Works with patients to coach them in selecting viable options when diet compliances are encountered to the initial menu item selected.
• Whenever possible finding a solution that leaves the patient satisfied and having necessary information to make positive choices with food selections.
• Takes messages, answers questions and relays information to the supervisors and clinical dietitians using established department guidelines.
• Maintains all required records, reports, statistics, logs, files and other documents required.
• Follows up on missed meals to offer food to our patients.
• Assists with guest trays and staff meals according to procedures.
• Coordinates the call center and assists with registered dietitian projects.
• Leads call center team meetings.
• Assists with development of training materials and leads training in the call center.
• Relies on experience and judgment to plan and accomplish goals.
• Performs other related duties as assigned.

Requirements and Minimum Qualifications:

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in dietary office preferred.

Working Conditions:

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Exposure to extreme heat and cold for short periods of time
• Work in confined spaces for short periods of time

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.