Part-Time Guest Services & Front Desk Associate

Kootenai Health; Coeur d'Alene (ID); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Tuition assistance

Retirement plan

Shift differentials

Wellness program

Employee discounts

Referral program

Job summary

Kootenai Health in Coeur d'Alene, ID, is seeking a Part-Time Front Desk Associate for the Davidson Family Hospitality Center. You will be the first point of contact for families, volunteers, and visitors, handling phones, check-ins, inquiries, and general office tasks to keep the reception welcoming and efficient.

The role requires strong organizational skills, ability to navigate escalated situations with a positive attitude, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Previous experience in customer service, administrative support, or hospitality roles preferred.
• Ability to navigate escalated situations with a positive attitude.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic IT equipment, and learning how to use new software tools.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Monitors the front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere.
• Greets visitors, families, volunteers, and donors warmly and assists them with inquiries, check-ins, and general support.
• Works with Social Workers and other Hospital staff to coordinate check-in with guests.
• Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required.
• Performs various administrative tasks, including phone and email correspondence.
• Assists with volunteer questions and support, and supports volunteer tasks as needed.

Skills

Customer service

Administrative support

Hospitality

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Kootenai Health in Coeur d'Alene, ID, is seeking a Part-Time Front Desk Associate for the Davidson Family Hospitality Center. You will be the first point of contact for families, volunteers, and visitors, handling phones, check-ins, inquiries, and general office tasks to keep the reception welcoming and efficient.

The role requires strong organizational skills, ability to navigate escalated situations with a positive attitude, and flexibility to work evenings, weekends, and holidays.