Patient Nutrition Call Specialist

Aramark; Temple (AR); On-site; USD 21,000 - 25,000; Full time

Job summary

Aramark is seeking a Dietary Worker to support patients via phone and software systems, coordinating with the Food & Nutrition team to ensure accurate meal orders and diet compliance. The role emphasizes confidentiality, safety, and high-quality customer service in a fast-paced environment.

Candidates with prior customer service or call center experience, experience in food service or dietary roles, and strong English communication will thrive.

Qualifications

• Previous customer service or call center experience preferred.
• Experience in food service, diet clerk, or related field preferred.
• Fluent English required; bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset; typical typing 35–45 wpm.
• Must be flexible and adaptable to change.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, directing calls related to meals or nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Customer service

Fluent English

Tech proficiency

Typing speed

Adaptable

Job description

Aramark is seeking a Dietary Worker to support patients via phone and software systems, coordinating with the Food & Nutrition team to ensure accurate meal orders and diet compliance. The role emphasizes confidentiality, safety, and high-quality customer service in a fast-paced environment.

Candidates with prior customer service or call center experience, experience in food service or dietary roles, and strong English communication will thrive.