Patient Navigator RN

Pinnacle Fertility; Spokane Valley (WA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Healthcare coverage

Dental, life, and vision insurance

PTO and holidays

Job summary

Pinnacle Fertility is seeking a Patient Navigator RN to join our Washington team in Spokane. This full-time, onsite role contacts patients throughout their fertility journey, providing both clinical monitoring and care coordination.

You will perform patient assessments, coordinate appointments, educate patients on protocols, and collaborate with clinical teams to align on personalized treatment plans. Prior IVF experience is preferred and an active WA RN license is required.

Qualifications

• Active, unrestricted RN license in Washington is required.
• BSN preferred.
• Minimum of 1 year RN experience, ideally in women's health, fertility, OB/GYN, or related clinical setting.
• IVF or reproductive endocrinology experience strongly preferred.
• Familiarity with EMR systems and patient coordination processes.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments, including medication reactions and lab results.
• Perform ultrasound scans as part of patient monitoring and fertility protocols; willing to train in scanning.
• Provide triage support and clinical guidance within the RN scope of practice.
• Serve as the dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medications, procedures, and expected outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-up visits.
• Collaborate with financial counselors, embryology, and genetics teams on treatment plans.
• Maintain accurate EMR documentation and track patient progress.

Skills

Clinical judgment

Empathetic communication

Organized

Tech-savvy

Team player

Bilingual

Education

RN license (WA)

BSN preferred

Tools

EMR systems

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About The Role

The Patient Navigator RN position is an exciting opportunity for compassionate, service-minded Registered Nurses who want to make a meaningful impact on patients' lives. As an integral member of our care team, you will serve as the primary point of contact for patients throughout their fertility journey—providing both clinical monitoring and care coordination. This role blends direct patient monitoring with IVF navigation and education, ensuring a seamless, supportive, and clinically informed experience for every patient.

We are seeking a Patient Navigator RN to join our dedicated team at Pinnacle Fertility - Washington in Spokane, WA. This is a full-time, onsite position working Monday through Friday.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments, including medication reactions and lab results.
• Perform a variety of ultrasound scans as part of patient monitoring and fertility treatment protocols; experience with or willingness to train in scanning is required.
• Provide triage support and clinical guidance within the RN scope of practice.
• Serve as the dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medication administration, procedures, and expected outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-up visits.
• Collaborate with financial counselors, embryology, and genetics teams to align on individualized treatment plans.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Track patient progress, follow up on missed appointments, and ensure adherence to treatment plans.
• Provide emotional support, address patient concerns, and help remove barriers to care.
• Serve as a consistent point of contact for patients throughout their care journey.
• May assist with in-office procedures and provide critical support during egg retrievals and other outpatient procedures.
• May prepare, maintain, and assist within the Operating Room (OR), ensuring sterile technique, proper equipment setup, and smooth clinical flow.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation, with additional compensation provided (details shared during interviews).
• Perform other duties and projects as assigned.

Position Requirements

• Education & Licensure:
  • Active, unrestricted Registered Nurse (RN) license in the state of Washington is required.
  • BSN preferred.
• Experience:
  • Minimum of 1 year RN experience, ideally in women's health, fertility, OB/GYN, or a related clinical setting.
  • IVF or reproductive endocrinology experience strongly preferred.
  • Familiarity with EMR systems and patient coordination processes.
• Skills & Competencies
  • Clinical judgment and ability to elevate concerns promptly.
  • Empathetic communicator and educator with a patient-first mindset.
  • Highly organized, detail-oriented, and tech-savvy.
  • Ability to work both independently and as part of a multidisciplinary team.
  • Bilingual abilities are a plus.

Compensation & Benefits

• Hourly Rate: $30.00 - $50.00 per hour (Final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.