Patient Navigator RN

Pinnacle Fertility, Inc.; Westerville (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Life insurance

Vision insurance

Paid time off

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility is seeking a compassionate Patient Navigator RN to join our Cincinnati, OH team. You will monitor patients during fertility treatments, perform ultrasound scans or train to do so, educate patients, and coordinate care across clinical and support teams.

This full-time onsite role runs Monday through Friday, 7:00 AM to 3:30 PM, with after-hours on-call rotation and additional compensation. Oncology and OB/GYN experience is beneficial, and bilingual abilities are a plus.

Qualifications

• Active, unrestricted RN license in Ohio is required.
• BSN preferred.
• Maintain current BLS certification.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments.
• Perform ultrasound scans or train to perform scans as needed.
• Provide triage support and clinical guidance within RN scope.
• Serve as dedicated navigator through each treatment cycle.
• Educate patients on protocols, medications, procedures, and outcomes.
• Coordinate and schedule appointments, labs, procedures, and follow-ups.
• Collaborate with financial counselors, embryology, and genetics teams for individualized plans.
• Maintain EMR documentation and track patient progress.
• Provide emotional support and address patient concerns.
• Be a consistent point of contact throughout care journey.
• Participate in team meetings and quality initiatives.
• Join after-hours on-call rotation with compensation.
• Rotate into OR to assist with procedures.

Skills

Empathetic communication

Highly organized

Tech-savvy

Bilingual (a plus)

Education

Active RN license in Ohio

BSN preferred

Current BLS certification

Tools

EMR systems

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com .

About the Role

The Patient Navigator RN position is an exciting opportunity for compassionate, service-minded Registered Nurses who want to make a meaningful impact on patients' lives. As an integral member of our care team, you will serve as the primary point of contact for patients throughout their fertility journey—providing both clinical monitoring and care coordination. This role blends direct patient monitoring with IVF navigation and education, ensuring a seamless, supportive, and clinically informed experience for every patient.

We are seeking a Patient Navigator RN to join our dedicated team at Pinnacle Fertility - Ohio in Cincinnati, OH. This is a full-time onsite positionworkingMonday through Friday from 7:00 AM to 3:30 PM.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments, including medication reactions and lab results.
• Perform a variety of ultrasound scans as part of patient monitoring and fertility treatment protocols; experience with or willingness to train in scanning is required.
• Provide triage support and clinical guidance within the RN scope of practice.
• Serve as the dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medication administration, procedures, and expected outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-up visits.
• Collaborate with financial counselors, embryology, and genetics teams to align on individualized treatment plans.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Track patient progress, follow up on missed appointments, and ensure adherence to treatment plans.
• Provide emotional support, address patient concerns, and help remove barriers to care.
• Serve as a consistent point of contact for patients throughout their care journey.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation, with additional compensation provided (details shared during interviews).
• Rotate into the operating room (OR) to assist with procedures as needed.
• Perform other duties and projects as assigned.

Position Requirements

• Education & Licensure:
  • Active, unrestricted Registered Nurse (RN) license in the state of Ohio is required.
  • BSN preferred.
  • Maintain current BLS certification.
• Experience:
  • Minimum of 2 years RN experience, ideally in women's health, fertility, OB/GYN, or a related clinical setting.
  • IVF or reproductive endocrinology experience strongly preferred.
  • Familiarity with EMR systems and patient coordination processes.
• Clinical judgment and ability to elevate concerns promptly.
• Empathetic communicator and educator with a patient-first mindset.
• Highly organized, detail-oriented, and tech-savvy.
• Ability to work both independently and as part of a multidisciplinary team.
• Bilingual abilities are a plus.
• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.