Patient Navigator (Per Diem)

NCH Home Medical; Whitefield (NH); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

North Country Healthcare (NCH) in Whitefield, NH, seeks a Patient Navigator to assist patients with Medicaid and Marketplace enrollment, financial counseling, and access to financial aid. You will help patients understand coverage, connect them with hospital and community resources, and document interactions.

The role emphasizes collaboration with care management, legal, and revenue-cycle teams to resolve patient needs and improve satisfaction across facilities in the White Mountains region.

Qualifications

• High school diploma or equivalent is a minimum requirement.
• Associate or bachelor's degree in healthcare administration, social work, public health, or related area may be preferred.
• No specific certifications required, but certifications in healthcare access or patient navigation are a plus.
• Certification in basic life support (BLS) or Heartsaver CPR AED is encouraged for staff with renewal requirements.

Responsabilités

• Provide bedside and in-person support to patients for enrollment and financial counseling.
• Educate patients about coverage, deductibles, and out-of-pocket costs.
• Serve as liaison between care management, legal, and outsourced teams.
• Triage and elevate complex revenue cycle cases.
• Assist with hospital financial assistance applications.
• Connect patients with community and state programs for additional support.
• Accurately document interactions and support process improvement initiatives.

Connaissances

Medicaid knowledge

Marketplace knowledge

Medicare knowledge

Communication skills

Organizational skills

Empathy

Team collaboration

Formation

High school diploma

Associate or Bachelor's in a relevant field

Description du poste

Whitefield, New Hampshire, United States

Position Type

.01

Job Description

About North Country Healthcare (NCH):

North Country Healthcare is a non‑profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly‑trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well‑being of the communities we serve. As a leader in a management position this role emphasizes advancing High‑Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance .

POSITION SUMMARY:

The Patient Navigator provides bedside and in‑person support to patients by assisting with insurance enrollment, financial counseling, and financial aid applications. This role helps patients to understand their coverage, reduces financial barriers, and connects them with hospital, state, and community resources.

ESSENTIAL QUALIFICATIONS

Education:

• A high school diploma or equivalent is likely a minimum requirement.
• An associate or bachelor's degree in a relevant field such as healthcare administration, social work, public health, or a related area may be preferred or required .

Certification:

• No specific certifications required , but certifications in healthcare access or patient navigation are a plus

Licensure:

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for non‑clinical staff), and renewal on a regular basis, with up to a three‑month grace period after the expiration date.

Skills:

• Strong knowledge of Medicaid, Marketplace, and Medicare systems.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Strong organizational skills and ability to manage multiple tasks.
• Empathy and professionalism in handling sensitive patient situations.
• Capability to work collaboratively with a multidisciplinary team.

Work Experience:

• Prior experience in financial counseling, revenue cycle services, or patient advocacy in a healthcare setting required .
• Experience with insurance enrollment processes and knowledge of financial aid applications preferred.

ESSENTIAL FUNCTIONS :

• Provide bedside assistance for patients, including those with newborns, in enrolling in Medicaid and Marketplace programs.
• Educate patients about their health coverage, deductibles, out‑of‑pocket costs, and options available to them.
• Serve as a liaison between care management, legal departments, outsourced teams, and other involved parties to resolve patient needs efficiently and effectively.
• Triage and elevate complex cases that require additional backend revenue cycle follow‑up and support.
• Assist patients with hospital financial assistance applications and processes.
• Connect patients with appropriate community and state programs for additional support.Accurately document all patient interactions, ensuring compliance with hospital policies and regulations.
• Participate proactively in ongoing education, audits, and process improvement initiatives aimed at supporting revenue integrity and enhancing patient satisfaction across all serviced facilities.

NON-ESSENTIAL FUNCTION S

• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence and Standards of Excellence.

Location(s)

8 Clover Lane, Whitefield , New Hampshire 03598 , United States

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