Patient Navigator I - Remote Call Center Agent

MemorialCare; Fountain Valley (CA); Remoto; USD 33.000 - 45.000; Tempo pieno

Descrizione del lavoro

MemorialCare is seeking a Call Center Representative (Patient Navigator I) in Fountain Valley, CA. This full-time role starts onsite for training (Mon-Fri 8am-5pm) and becomes predominantly remote after training, with scheduling from 7am-9pm Mon-Fri and one weekend day per month.

The position emphasizes patient-focused service, effective communication, and the ability to multitask across phone, email, and chat channels.

Competenze

• 1–2 years customer service experience preferred.
• Call center experience in a fast-paced setting is necessary.
• Excellent computer and typing skills (Windows, Office, Outlook) required.

Mansioni

• Deliver the MemorialCare experience in every interaction with patients, families and providers.
• Prioritize service and customer experience within each interaction.
• Handle phone, email, and chat communications with professionalism.
• Demonstrate strong communication, organization, and multitasking abilities.

Conoscenze

Customer service

Call center

Typing speed

Strumenti

Windows

Microsoft Office

Outlook

Descrizione del lavoro

MemorialCare is seeking a Call Center Representative (Patient Navigator I) in Fountain Valley, CA. This full-time role starts onsite for training (Mon-Fri 8am-5pm) and becomes predominantly remote after training, with scheduling from 7am-9pm Mon-Fri and one weekend day per month.

The position emphasizes patient-focused service, effective communication, and the ability to multitask across phone, email, and chat channels.