Patient Experience Admin & Data Coordinator

MemorialCare; California; On-site; USD 38,000 - 56,000; Full time

Job summary

MemorialCare is seeking an Administrative Specialist to support the Director, Patient Experience, handling department workstreams, patient surveys, and education programs for providers and staff.

The role requires strong data reporting skills, attention to detail, and collaboration with leadership across departments. This is a full-time, on-site position in Fountain Valley with a day shift and competitive pay.

Qualifications

• Three years of previous experience in an administrative role.
• Excellent time management skills to support work on multiple tasks/projects simultaneously.
• Excellent written and verbal communication skills.
• Must be proficient in the use of Microsoft software products, e.g., Excel.
• Demonstrates a willingness to learn new procedures, readily accepts new responsibilities, participates as a team player and contributes to the overall success of the department.
• Prefer administrative support experience in a health care environment.

Responsibilities

• Manage all aspects of the patient survey process for Press Ganey and RepuGen, including monthly reports for multiple offices.
• Upload, prepare and distribute reports specific to the medical group.
• Use Press Ganey portal to create ad-hoc reports for leadership.
• Maintain a tracking system for patient encounter data across providers.
• Collaborate with leadership, BI and IT to resolve discrepancies in response data and ensure goals are met.
• Compile monthly office reports for Director, Patient Experience.
• Create ad-hoc reports for the patient satisfaction incentive programs and HR/Finance sharing.

Skills

Time management

Written communication

Verbal communication

Microsoft Excel

Teamwork

Education

Bachelor's degree preferred

Excel certification preferred

Project Management experience preferred

Tools

Microsoft Office

Job description

MemorialCare is seeking an Administrative Specialist to support the Director, Patient Experience, handling department workstreams, patient surveys, and education programs for providers and staff.

The role requires strong data reporting skills, attention to detail, and collaboration with leadership across departments. This is a full-time, on-site position in Fountain Valley with a day shift and competitive pay.