Patient Experience Admin & Reports Specialist

Talentify; Fountain Valley (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

MemorialCare is seeking an Administrative Specialist in Fountain Valley to support the Director of Patient Experience. This on-site role focuses on managing the patient survey process, educational programs, and departmental projects, while maintaining timely reporting and strong customer service with internal and external stakeholders.

The ideal candidate has at least three years of administrative experience, excellent time management and communication skills, and proficiency with Microsoft

Qualifications

• Three years of previous experience in an administrative role.
• Must possess excellent time management skills to support work on multiple tasks/projects simultaneously.
• Must have excellent written and verbal communication skills.
• Must be proficient in the use of Microsoft software products, e.g., Excel.
• Demonstrates a willingness to learn new procedures, readily accepts new responsibilities, participates as a team player and contributes to the overall success of the department.
• Prefer administrative support experience in a health care environment.

Responsibilities

• Manage all aspects of the patient survey process for Press Ganey and RepuGen.
• Coordinate department educational programs for providers and staff.
• Provide support on special projects including meetings, agendas, and tracking actions.
• Order and manage department supplies to prevent production loss.
• Complete assigned projects accurately within deadlines.
• Perform other duties as assigned.
• Communicate with internal and external customers in a professional manner.

Skills

Time management

Written communication

Verbal communication

Team player

Customer service

Education

Bachelor's degree

Excel certification

Project management

Tools

Excel

Press Ganey portal

Job description

MemorialCare is seeking an Administrative Specialist in Fountain Valley to support the Director of Patient Experience. This on-site role focuses on managing the patient survey process, educational programs, and departmental projects, while maintaining timely reporting and strong customer service with internal and external stakeholders.

The ideal candidate has at least three years of administrative experience, excellent time management and communication skills, and proficiency with Microsoft