Evening Patient Access Coordinator

MemorialCare Health System; Fountain Valley (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Benefits package

Job summary

MemorialCare Health System is seeking a Registration Representative for the Evening shift at Fountain Valley, CA. You will handle patient registrations for procedures, admissions, outpatient and ER visits, verify demographics and insurance details, and post payments in the EMR system with care and accuracy.

You will provide outstanding customer service to patients, visitors and clinicians, while maintaining a high registration accuracy rate and adhering to HIPAA and hospital policies.

Qualifications

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills including: electronic medical record and Microsoft Office
• Knowledge of medical terminology
• High school graduate preferred
• Medical Terminology related course or certificate preferred

Responsibilities

• Complete registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• Obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• Post payments in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Maintain excellent customer service with patients, visitors, clinicians, and co-workers.
• Maintain registration accuracy rate of 95% or better.
• Monitor and manage work queues.
• PBX: answer calls timely, professionally, and route calls appropriately; follow emergency codes and paging protocols.
• Be punctual and reliable; follow company policies and procedures.

Education

High school graduate preferred

Medical Terminology related course or certificate preferred

Tools

Electronic Medical Record (EMR)

Microsoft Office

Job description

MemorialCare Health System is seeking a Registration Representative for the Evening shift at Fountain Valley, CA. You will handle patient registrations for procedures, admissions, outpatient and ER visits, verify demographics and insurance details, and post payments in the EMR system with care and accuracy.

You will provide outstanding customer service to patients, visitors and clinicians, while maintaining a high registration accuracy rate and adhering to HIPAA and hospital policies.