Call Center Representative I - PD

MemorialCare; Colonia Juarez (CA); Hybrid; USD 26,000 - 37,000; Part time

Job summary

MemorialCare is hiring a Call Center Representative I PD to serve as the first point of contact for patients and providers. This role combines phone, email, and chat support to deliver the Simply Better MemorialCare Experience in every interaction.

The position requires 1–2 years of customer service and call center experience, strong typing and computer skills, and desirable medical terminology knowledge. Shifts include several part-time hours with some weekend coverage; remote work is available

Qualifications

• 1–2 years of customer service experience preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills; knowledge of Windows, Microsoft Office, and Outlook.
• Some medical terminology preferred.
• Spanish speaking a plus.

Responsibilities

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Must be able to multi-task and maintain calm demeanor.
• Follow company policies, procedures and directives.

Skills

Customer service

Call center

Typing skills

Spanish speaking

Education

High School diploma

Tools

Windows OS

Microsoft Office

Outlook

Job description

Title:Call Center Representative I PD

Location:Fountain Valley

Department:Navigation Center

Status:Per-Diem (16 - 18 hrs per week)

Shift:Days/Predominantly Remote*After training*

Pay Rate: $23/hr

NOTE:

• 1st part of training: 40 hours the first 3 weeks of employment: Monday- Friday 8a.m.-4:30p.m.
• 2nd part of training: Flexible days/hours Mon-Fri between the hours of 8a.m.-4:30p.m., this can take 8-12 weeks if not longer.
• The required shifts are: Monday, 8am - 12pm or 4pm - 6:30pm - Tuesday, 2pm - 6:30pm - Wednesday, 2pm - 6:30pm - Friday, 2pm - 6:30pm - 2pm -6:30pm, Saturday, 9am - 12pm or 4pm - 6pm
• After the training period, 1 shift per weekend is required.

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Strong organizational skills.
• Must be able to multi-task and maintain calm demeanor.
• Must possess problem resolution and follow through skills.
• Knowledge of managed care and the business segments.
• Knowledge and ability to schedule reservations for patients/family.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

• 1-2 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
• Some medical terminology preferred.
• Spanish speaking a plus.

Education

• High School diploma, GED required.