Patient Navigator: Guide to Care & Resources

Access Community Health Network; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Access Community Health Network is seeking a Patient Navigator to support patients with recent diagnoses or positive results by connecting them to essential social supports and primary care. You will provide personalized counseling, schedule appointments, and help navigate the health system.

The role involves coordinating with care teams, documenting encounters, and conducting home visits to ensure timely, comprehensive care and adherence to treatment plans.

Qualifications

• Minimum of two years’ experience in human services.
• Strong ability to assess diverse psychosocial needs of clients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Skills

Microsoft Office

EPIC EHR

Education

Associate’s degree or higher

High School Diploma or GED

Tools

EPIC

Job description

Access Community Health Network is seeking a Patient Navigator to support patients with recent diagnoses or positive results by connecting them to essential social supports and primary care. You will provide personalized counseling, schedule appointments, and help navigate the health system.

The role involves coordinating with care teams, documenting encounters, and conducting home visits to ensure timely, comprehensive care and adherence to treatment plans.