Care Navigator I: Patient Access & Outreach

Community Healthcare Network; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Community Healthcare Network is seeking a Patient Navigator to join the Care Management team in New York City. The role involves assisting the Care Manager with the provision of services for the caseload, locating patients, updating rosters, linking patients to care, escorting appointments, educating patients about health conditions, and maintaining case records in the EMR.

You will perform appointment reminders, office administration, and delivery of direct services to ensure retention in

Qualifications

• High School Diploma or GED required.
• Two years office and/or related experience preferred.

Responsibilities

• Conduct new patient’s assessment screenings.
• Conduct outreach to loss-to-care patients.
• Conduct community outreach visits to patients.
• Provide expedited visit to patients for urgent situations.
• Inform patients about ancillary services and health education materials.
• Keep patients informed of progress of scheduled appointments.
• Monitor patients’ adherence to medical appointments.
• Monitor Patient Satisfaction Surveys/Complaints.
• Notify Care Managers of outcome of outreach efforts.
• Assist patients in selecting a Primary Care Provider (PCP).
• Inform patients about HIV counseling, testing and partner notification services.
• Advise on health home policies and benefits.
• Schedule appointments for the Care Management team.
• Participate in care conferencing and coordination of services.
• Maintain care records and filing of progress notes and documentation.

Education

High School Diploma or GED

Two years office and/or related experience

Job description

Community Healthcare Network is seeking a Patient Navigator to join the Care Management team in New York City. The role involves assisting the Care Manager with the provision of services for the caseload, locating patients, updating rosters, linking patients to care, escorting appointments, educating patients about health conditions, and maintaining case records in the EMR.

You will perform appointment reminders, office administration, and delivery of direct services to ensure retention in