Patient Navigator - Genetic Testing Support & Phlebotomy

HALO Diagnostics; Knoxville (TN); On-site; USD 71,635,000 - 91,693,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) plan

Paid vacation, holidays, and sick time

FSA and HSA

Stock options

Ongoing training and advancement

Job summary

HALO Diagnostics in Knoxville, TN is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. You will educate patients, coordinate care, perform venipuncture, and ensure a compassionate, high-quality patient experience.

This full-time, in-person role supports insurance verification, scheduling, and documentation in EMR/EHR systems across partner sites. Weekday schedule with stock options and comprehensive benefits.

Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum 2 years of clinical experience (front office or back office).
• Minimum 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Skills

Venipuncture

Patient navigation

Insurance verification

Communication skills

HIPAA compliance

Education

National phlebotomy certification

BLS certification

CMA or RMA certification (preferred)

Tools

EMR/EHR systems

Scheduling software

Job description

HALO Diagnostics in Knoxville, TN is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. You will educate patients, coordinate care, perform venipuncture, and ensure a compassionate, high-quality patient experience.

This full-time, in-person role supports insurance verification, scheduling, and documentation in EMR/EHR systems across partner sites. Weekday schedule with stock options and comprehensive benefits.