Patient Navigator: Genetic Testing Support & Phlebotomy

HALO Diagnostics; Houston (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

FSA/HSA

Disability insurance

Employee discounts

Stock options

Job summary

HALO Diagnostics in Houston, TX is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. The role combines patient education, care coordination, and phlebotomy support to deliver a compassionate, high-quality patient experience.

You will collaborate with clinical teams and partner locations to explain options, complete steps, and provide timely assistance throughout the testing journey.

Qualifications

• Current national phlebotomy certification and strong venipuncture skills.
• Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current Basic Life Support (BLS) certification.
• Experience with diagnostic specimen collection or genetic testing specimens.
• Ability to work independently, stay organized, and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation if travel between locations is required.

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Explain testing, procedures, and next steps in a clear, compassionate, and professional manner.
• Serve as a primary point of contact for patients, answering questions and providing ongoing support.
• Conduct structured patient consultations to ensure consistent and accurate communication.
• Build strong working relationships with partner site staff, providers, and clinical teams.
• Support daily clinic workflows and serve as a trusted extension of partner locations.
• Adapt to changing clinic needs, schedules, and priorities while maintaining a high standard of service.
• Manage patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and address barriers that may prevent patients from completing testing.
• Maintain timely callbacks and consistent communication with patients and clinical partners.
• Help ensure patients move efficiently through each stage of the testing process.
• Perform venipuncture and collect blood specimens for genetic testing.
• Verify patient identity and ensure proper specimen labeling, handling, and transport.
• Follow established clinical protocols, safety standards, and compliance requirements.
• Maintain accurate patient records and documentation in EMR/EHR systems.
• Develop a strong understanding of genetic testing workflows, insurance processes, and patient eligibility requirements.
• Assist with insurance verification and prior authorization processes as needed.
• Maintain HIPAA compliance and accurate data entry.
• Provide patients with clear information about testing requirements and next steps.

Skills

Phlebotomy

Venipuncture

Insurance verification

Prior authorizations

BLS certification

Patient support

Communication

Job description

HALO Diagnostics in Houston, TX is seeking a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing. The role combines patient education, care coordination, and phlebotomy support to deliver a compassionate, high-quality patient experience.

You will collaborate with clinical teams and partner locations to explain options, complete steps, and provide timely assistance throughout the testing journey.