Patient Navigator: Compassionate Care Coordination

Curana Health, Inc.; United States; À distance; USD 40 000 - 65 000; Plein temps

Résumé du poste

Curana Health is seeking a Patient Navigator to be the first point of contact for patients, handling calls with professionalism and compassion. You will conduct phone-based assessments, gather medical history and symptoms, evaluate urgency, and guide patients to the appropriate level of care within our health network.

Collaborating with care teams, you will relay information to ensure coordinated, seamless care and support the Curana Health mission to improve health outcomes for seniors across

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service and communication.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with computer systems and EHR software.
• Strong problem-solving and coordination skills.
• Healthcare experience preferred.

Responsabilités

• Answer and manage incoming calls in a professional and courteous manner.
• Conduct a thorough assessment of patients’ health concerns over the phone and gather medical history.
• Relay messages and information between patients and healthcare teams to ensure coordinated, seamless care.

Connaissances

Exceptional customer service skills

Organized and effective communicator

Strong problem-solving skills

Team player with a positive attitude

Ability to maintain confidentiality

Formation

High School Diploma or equivalent

Outils

Electronic health records (EHR) software

Description du poste

Curana Health is seeking a Patient Navigator to be the first point of contact for patients, handling calls with professionalism and compassion. You will conduct phone-based assessments, gather medical history and symptoms, evaluate urgency, and guide patients to the appropriate level of care within our health network.

Collaborating with care teams, you will relay information to ensure coordinated, seamless care and support the Curana Health mission to improve health outcomes for seniors across