Compassionate Patient Navigator for Senior Care

Curana Health; Idaho; Hybrid; USD 42,000 - 68,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling calls with professionalism and compassion. The navigator performs phone-based health assessments, collects medical history, and determines the appropriate level of care while ensuring seamless communication across the health network.

The role emphasizes confidentiality, strong communication, and proficiency with electronic health records to support coordinated patient care for seniors in

Qualifications

• High School Diploma or equivalent required.
• Exceptional customer service skills.
• Organized and effective communicator.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills.
• Previous experience in a medical office or healthcare setting preferred.

Responsibilities

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients and direct inquiries to the appropriate department.
• Conduct thorough assessment of patients’ health concerns over the phone.
• Gather medical history and determine urgency to guide appropriate level of care.
• Relay messages between patients and healthcare teams and ensure coordinated communication.

Skills

Customer service

Communication

Confidentiality

EHR proficiency

Education

High School Diploma

Tools

Electronic Health Records (EHR)

Job description

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling calls with professionalism and compassion. The navigator performs phone-based health assessments, collects medical history, and determines the appropriate level of care while ensuring seamless communication across the health network.

The role emphasizes confidentiality, strong communication, and proficiency with electronic health records to support coordinated patient care for seniors in