Patient Navigator

Curana Health; Idaho; Hybrid; USD 42,000 - 68,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling calls with professionalism and compassion. The navigator performs phone-based health assessments, collects medical history, and determines the appropriate level of care while ensuring seamless communication across the health network.

The role emphasizes confidentiality, strong communication, and proficiency with electronic health records to support coordinated patient care for seniors in

Qualifications

• High School Diploma or equivalent required.
• Exceptional customer service skills.
• Organized and effective communicator.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills.
• Previous experience in a medical office or healthcare setting preferred.

Responsibilities

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients and direct inquiries to the appropriate department.
• Conduct thorough assessment of patients’ health concerns over the phone.
• Gather medical history and determine urgency to guide appropriate level of care.
• Relay messages between patients and healthcare teams and ensure coordinated communication.

Skills

Customer service

Communication

Confidentiality

EHR proficiency

Education

High School Diploma

Tools

Electronic Health Records (EHR)

Job description

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network.

Essential Duties & Responsibilities

Patient Interaction

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients warmly and assist them with inquiries or direct them to the appropriate department.

Patient Assessment

• Conduct a thorough assessment of patients’ health concerns over the phone.
• Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
• Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.

Communication

• Relay messages and information between patients and healthcare teams
• Collaborate with other staff members to ensure seamless communication within our health network.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service skills
• Organized and effective communicator
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills
• Previous experience in a medical office or healthcare setting is preferred.
• Team player with a positive attitude

We’re thrilled to announce that Curana Health has been named the 147thfastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list.Curana also ranked 16thin the “Healthcare & Medical” industry category and 21stin Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.