Patient Navigator

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 39,000 - 42,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Patient Navigator within the ASOD Clinical Operations to serve as a single point of contact for patients and students, coordinating appointments and assisting with access to care. The role includes scheduling, reconciling visits, and handling billing-related tasks.

This full-time permanent position requires a high school diploma and may involve prior healthcare experience.

Qualifications

• High school diploma or equivalent.
• Prior experience in healthcare is preferred.

Responsibilities

• The Patient Navigator serves as a single point of contact for DDS/Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD.
• Schedules, cancels, modifies, and reconciles appointments for Pre-doctoral and Hygiene clinics.
• Updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers.
• Verifies Medicaid Eligibility and Delta Dental Insurance; validate credit card acceptance and review checks for acceptance.

Education

High school diploma or equivalency

Tools

EPIC

Job description

Posting Information

• Department: ASOD Clinical Operations-431500
• Career Area: Administrative/Clerical Support
• Internally Only: No
• Open Date: 10/15/2026
• Application Deadline: 10/29/2026
• Position Type: Permanent Staff (SHRA)
• Position Title: Admin Support Associate - Journey
• Salary Grade Equivalent: NC02 / GN04
• Working Title: Patient Navigator
• Position Number: 00005143
• Vacancy ID: P021471
• Fulltime/Part-time Permanent/Time-Limited: Full-Time Permanent
• Hours per week: 40
• Work Schedule: Monday - Friday; 8am - 5pm
• Work Location: CHAPEL HILL, NC
• Position Location: North Carolina, US
• Hiring Range: $38,890 - $42,000

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

This position is not eligible for H-1B sponsorship.

Position Summary Information

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary

The Patient Navigator serves as a single point of contact for DDS/Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD. The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers' work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients' messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

Prior experience in healthcare.

Campus Security Authority Responsibilities

Not Applicable.

Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.