Bilingual Administrative Support

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Bilingual Administrative Support to manage front desk tasks, scheduling, and patient flow in a clinical setting. The role emphasizes Spanish/English communication, appointment coordination, and basic account handling in a busy dental/orthodontic environment.

The position is full-time temporary, onsite in North Carolina, with daily 40-hour weeks and standard clinic hours.

Qualifications

• High school diploma or equivalent.
• Experience in dental/healthcare admin preferred.
• Scheduling, patient registration, and payment processing experience.
• Spanish/English interpretation in healthcare setting.
• Familiarity with dental terms in Spanish and English.

Responsibilities

• 40% Front desk coverage and patient scheduling.
• 20% Spanish and English language assistance.
• 15% Patient payments and account support.
• 15% Telephone and patient correspondence.
• 10% General administrative support.

Skills

Bilingual (Spanish/English)

Scheduling

Patient registration

Payment processing

Education

High school diploma

Tools

Dental software

Clinic management software

Job description

Bilingual Administrative Support

Posting Information

• Location: North Carolina, US
• Employment type: Full-Time Temporary
• Hours per week: 40
• Work schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Salary: $19.00 per hour
• Estimated duration of appointment: 1 to 6 months

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

Position Summary

• 40% Front desk coverage and patient scheduling

  Provide front desk coverage in DFP and Grad as assigned by the supervisor for absences, lunches, busy periods, and other needs. Greet patients; check patients in and out; verify and update administrative information; schedule, reschedule, and confirm appointments; prepare and distribute screening packages; and coordinate patient flow with clinic personnel.

• 20% Spanish and English language assistance

  Assist Spanish-speaking patients with scheduling, payments, and general inquiries. Interpret conversations between patients and residents, faculty, and staff regarding treatment, instructions, and consent, as needed and within applicable clinic requirements. Translate written text, email messages, and limited patient-related documents as assigned. Communicate the provider's explanation accurately; refer clinical questions and decisions to the treating provider. Seek clarification or designated interpreter support when a request exceeds the employee's proficiency or authorized scope.

• 15% Patient payments and account support

  Process and document patient payments accurately according to clinic procedures; provide receipts; respond to routine payment questions; and refer account discrepancies, payment arrangements, and other matters requiring approval to the appropriate personnel.

• 15% Telephone and patient correspondence

  Answer and route calls; record and relay messages accurately; respond to general inquiries; and prepare or distribute patient and provider correspondence. Communicate in Spanish and English as needed and refer clinical or complex administrative questions to the appropriate personnel.

• 10% General administrative support

  Receive and sort mail; organize and maintain administrative records; complete data entry and document handling; coordinate handoffs between clinic staff; and perform other related administrative duties assigned by the supervisor.

All duties below are essential. Percentages represent a proposed allocation of time and may vary with coverage and patient language needs. Spanish/English communication is used throughout routine administrative duties.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Experience in a dental, orthodontic, or other healthcare setting, particularly patient-facing administrative work
• Experience with scheduling, patient registration, payment processing, and dental or healthcare practice management software
• Spanish/English interpretation in a healthcare setting
• Familiarity with dental and orthodontic terminology in Spanish and English

Special Physical/Mental Requirements

Ability to work onsite in both clinic areas, move between assigned work locations, and use a computer and telephone. Duties to be performed with or without accommodation.

Campus Security Authority Responsibilities

Not Applicable.

Posting Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail].

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.