Patient Navigator

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

University of North Carolina at Chapel Hill seeks a Patient Navigator for the Adams School of Dentistry Office of Clinical Operations. The role coordinates appointments for pre-doctoral and hygiene clinics, communicates with students, patients and staff, and ensures smooth clinic operations.

Experience with EPIC templates and medical billing is a plus. The position may require full-time or part-time commitment with a focus on delivering high-quality patient care and efficient clinic

Qualifications

• High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Responsibilities

• Schedule, cancel, modify, and reconcile appointments for Pre-doctoral and Hygiene clinics; respond to requests using In-Basket and providers’ work queue; update and distribute appointment information to patients, students and staff.

Education

High school diploma or equivalency

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary

The Patient Navigator serves as a single point of contact for DDS /Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD . The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

Prior experience in healthcare.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

• Other Document
• Certification/licenses

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Administrative Support Associate position.
  • High school diploma/GED
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Did not complete high school but have a combination of high school education and office support experience to equal 4 years (ex. 1 year of high school and 3 years experience)
  • None of the above