Patient Meal Coordinator - Fast-Paced Dietary Support

Aramark; Rutherfordton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark in Rutherfordton, NC is seeking a Dietary Worker to support patients by taking menu orders, answering questions, and coordinating with medical staff on nutrition needs using patient meal software.

The role requires calm under pressure, strong communication in English, and comfort with technology such as web-based systems and headset; there is a fast-paced call center style environment and strict privacy and sanitation standards.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Customer service

Call center experience

Tools

Web-based software

Keyboard

Telephone headset

Job description

Aramark in Rutherfordton, NC is seeking a Dietary Worker to support patients by taking menu orders, answering questions, and coordinating with medical staff on nutrition needs using patient meal software.

The role requires calm under pressure, strong communication in English, and comfort with technology such as web-based systems and headset; there is a fast-paced call center style environment and strict privacy and sanitation standards.