Patient Meals Coordinator - Dietary Aide

Aramark; Swannanoa (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Aramark's Swannanoa Valley Health & Rehab facility is seeking a Dietary Aide to support patients by taking meal orders, answering questions, and coordinating with the Food & Nutrition team. This role involves phone-based interaction and using basic software to record orders.

You will work in a fast-paced hospital or rehab setting, maintain patient privacy, follow safety standards, and adapt to changing needs.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in English; bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset; typical typing speed 35–45 wpm.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or directing calls related to meals or nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains privacy, safety, and dignity of each customer by observing client confidentiality and safety standards.
• Maintains compliance with ARAMARK’s standards of operation and reports to ensure compliance with regulations and codes.

Skills

Customer service

Call center experience

English fluency

Typing 35–45 wpm

Tech literacy

Calm under pressure

Tools

Web-based software

Telephone headset

Job description

Aramark's Swannanoa Valley Health & Rehab facility is seeking a Dietary Aide to support patients by taking meal orders, answering questions, and coordinating with the Food & Nutrition team. This role involves phone-based interaction and using basic software to record orders.

You will work in a fast-paced hospital or rehab setting, maintain patient privacy, follow safety standards, and adapt to changing needs.