Patient Meal Concierge

Midland Memorial Hospital; Midland (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Midland Memorial Hospital is seeking a Call Center Operator to deliver high-quality patient service in the room service call center. You will gather, coordinate, and record patient foodservice information, answer phones, and process patient meal orders while adhering to HACCP policies.

The role supports dietitians, prepares reports, and ensures orders align with physician dietary restrictions. Strong communication and computer skills are essential for success in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• Computer and telephone skills are a must.
• Must be able to communicate effectively, both orally and in writing.

Responsibilities

• Answer the Call Center phone and check messages; take patient meal orders for room service.
• Review patient rosters for admits, diet changes, and patients with no diet orders; assist with meal ordering.
• Ensure orders comply with physician diet orders, allergies, intolerances, and diet modifications.
• Notify dietitians when patients need further assistance or education.
• Print reports for room service staff and forward requests to appropriate areas.
• Provide excellent customer service and treat patients with respect and patience.

Skills

Customer service

Phone etiquette

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Phone system

Computer

Job description

Midland Memorial Hospital is seeking a Call Center Operator to deliver high-quality patient service in the room service call center. You will gather, coordinate, and record patient foodservice information, answer phones, and process patient meal orders while adhering to HACCP policies.

The role supports dietitians, prepares reports, and ensures orders align with physician dietary restrictions. Strong communication and computer skills are essential for success in a fast-paced hospital setting.