Desktop Support Technician

Revel Staffing; Sacramento (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Revel Staffing seeks a Desktop Support Technician to join our Sacramento, CA team. You will install, diagnose, repair, and upgrade computer systems, software, hardware, and peripherals across departments, ensuring reliable end-user support.

The ideal candidate has strong customer service, attention to detail, and solid written and verbal communication skills. Experience with EMR systems and HIPAA awareness is preferred.

Formación

• Experience troubleshooting hardware and software on desktops and laptops.
• Familiarity with Electronic Medical Records (EMR) systems preferred.
• Excellent customer service and clear communication skills.
• Ability to document work accurately and maintain records.
• Healthcare environment knowledge and HIPAA awareness.

Responsabilidades

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or tickets/work orders.
• Support Windows, Office 365, and Electronic Medical Record systems.
• Assist with Cisco VOIP phone system support.
• Maintain inventory records and documentation for break/fix activity.
• Collaborate with internal teams to resolve issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Conocimientos

PC hardware

Windows OS

Office 365

EMR systems

Troubleshooting

Customer service

Educación

HIPAA training/certification

College CS/IT coursework

Herramientas

EMR software

Ticketing/ITSM system

Descripción del empleo

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activity
• Assist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

• Strong knowledge of PC and desktop hardware
• Strong knowledge of Microsoft Windows, Office 365, and desktop software
• Experience supporting Electronic Medical Record systems preferred
• Hands-on hardware and software troubleshooting experience
• Experience supporting computer equipment, peripherals, and network-connected devices
• Strong analytical, research, and problem-solving skills
• Excellent customer service and communication skills
• High attention to detail and ability to document work accurately
• Team-oriented with the ability to work in a collaborative healthcare environment
• Some college-level coursework in computer science, information technology, or related field preferred
• HIPAA training/certification required