Patient Lab Support Specialist

University of California, Irvine; Orange (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

UCI Health in Orange, CA seeks a customer service associate to provide a supportive link between internal and external customers, facilitate communications, and maintain relationships. The role involves handling phone calls, data entry, and delivering lab reports, while reviewing requisitions and ensuring accuracy.

Candidates should have at least one year of clinical lab experience, strong English communication, and comfort with computer systems.

Qualifications

• One year of applicable clinical lab work experience or equivalent education and experience.
• Excellent written and verbal communication skills in English.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to work weekends and rotating shifts including evenings, nights and holidays.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the organization.
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.

Responsibilities

• Main duties include phone calls, computer data entry, and printing/delivering lab reports.
• Reviews lab requisitions and performs quality review and troubleshooting.

Skills

English communication

Data entry and retrieval

Weekend/shift flexibility

Team collaboration

Customer service basics

Tools

Lab computer systems

Hospital software

Job description

UCI Health in Orange, CA seeks a customer service associate to provide a supportive link between internal and external customers, facilitate communications, and maintain relationships. The role involves handling phone calls, data entry, and delivering lab reports, while reviewing requisitions and ensuring accuracy.

Candidates should have at least one year of clinical lab experience, strong English communication, and comfort with computer systems.