Patient Journey Lead RN - Remote, Impact-Driven

Jobgether; Oregon; Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental, and all

HSA/FSA eligible plans with employer

401(k) with employer match

Paid time off and holidays

Remote work within the United States

Descripción de la vacante

Jobgether seeks a Patient Journey Lead – RN to oversee patient support operations and optimize access to medications in a remote-first environment. You will coordinate cross-functional teams, monitor KPIs, and advocate for patients while ensuring compliance and program quality.

The role emphasizes nursing expertise, data analysis, and collaboration with internal and external stakeholders to improve patient access and experience across US programs.

Formación

• ACTIVE RN license required or in good standing.
• Bachelor's or Associate preferred; or 5+ years customer service experience.
• Strong data analysis and ability to summarize information.
• Familiarity with market access and pharma industry.
• Excellent communication and collaborative skills.
• Ability to travel occasionally and work remotely.

Responsabilidades

• Monitor patient journey processes and key checkpoints in high-volume programs.
• Act as patient advocate and navigator for stakeholders on access and affordability.
• Analyze complex situations and determine appropriate actions.
• Evaluate processes and recommend improvements for efficiency.
• Ensure tasks meet SLAs and KPIs; provide reporting insights.
• Develop, review, and audit operational processes for consistency.
• Report pharmacovigilance information as required.
• Support compliance and SOP adherence across programs.
• Contribute to projects and initiatives as needed.

Conocimientos

RN license

Data analysis

Process evaluation

Operational performance

Interpersonal skills

Communication

Analytical thinking

Problem solving

Decision making

Time management

Excel

PowerPoint

Word

Typing 35 wpm

Educación

Active RN license

Associate's or Bachelor's degree preferred

Customer service experience 5+ years

Herramientas

Excel

PowerPoint

Word

Descripción del empleo

Jobgether seeks a Patient Journey Lead – RN to oversee patient support operations and optimize access to medications in a remote-first environment. You will coordinate cross-functional teams, monitor KPIs, and advocate for patients while ensuring compliance and program quality.

The role emphasizes nursing expertise, data analysis, and collaboration with internal and external stakeholders to improve patient access and experience across US programs.