Patient Intake & Scheduling Coordinator (Mon–Fri)

The US Oncology Network; Peoria (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer 4

HSA & FSA

Paid time off and holidays

Employee Assistance Program (EAP)

Discounts through Perks Program

Job summary

Illinois CancerCare is seeking a full-time Patient Intake Coordinator to join our New Patient Scheduling team. This role focuses on providing a smooth, welcoming experience for new patients by scheduling initial appointments and coordinating essential details.

You will handle a high volume of calls, verify demographics and insurance, and communicate appointment logistics while maintaining HIPAA compliance and building strong patient relationships.

Qualifications

• High School Diploma or GED required.
• Two (2) years call center-related, referral management and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Experience with Electronic Medical Record (EMR), referral management, and practice management systems.
• Knowledge of medical terminology, insurance processes, and HIPAA compliance.

Responsibilities

• Serve as the first point of contact for new patients, delivering exceptional customer service and creating a welcoming experience across all communication channels.
• Manage high volumes of inbound and outbound calls with professionalism, empathy, and efficiency, ensuring each interaction reflects the organization’s standards.
• Collect and verify patient demographic, insurance, referral, and pre-visit information with accuracy and attention to detail.
• Clearly communicate appointment logistics, including time, location, directions, and preparation instructions, to ensure patients are well-informed and prepared.
• Document all call interactions and updates in the applicable system in real time, following established protocols and documentation standards.
• Resolve patient inquiries, concerns, and complaints promptly and effectively, using sound judgment and escalation protocols when necessary.
• Collaborate with clinical and administrative teams to ensure seamless coordination of care and scheduling accuracy.
• Maintain up-to-date and complete patient records, ensuring data integrity and compliance with HIPAA and all applicable healthcare regulations.
• Escalate complex or sensitive issues to the appropriate department or supervisor for timely resolution.

Skills

Excellent communication

Active listening

Empathy and patience

Multi-channel customer service

High call volume experience

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Referral management software

Practice management systems

Job description

Illinois CancerCare is seeking a full-time Patient Intake Coordinator to join our New Patient Scheduling team. This role focuses on providing a smooth, welcoming experience for new patients by scheduling initial appointments and coordinating essential details.

You will handle a high volume of calls, verify demographics and insurance, and communicate appointment logistics while maintaining HIPAA compliance and building strong patient relationships.