Patient Care Scheduler & Billing Specialist

The US Oncology Network; Washington (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Illinois CancerCare in Washington is seeking a treatment scheduler to coordinate follow-up appointments, labs, imaging, and treatments while aligning with each patient’s care plan.

The role supports billing, communicates with patients, and collaborates with providers and clinical teams in a fast-paced environment while maintaining HIPAA compliance.

Applicants should have a high school diploma and healthcare experience; strong communication and EMR familiarity are a plus.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a healthcare setting preferred.
• Familiarity with EMR systems and medical terminology.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Schedule follow-up visits, labs, imaging, and treatments for patients.
• Communicate appointment details and test instructions clearly to patients.
• Collect co-pays, verify insurance codes, and enter billing information into the EMR.
• Manage provider schedules and update consult/vacation/on-call calendars.
• Reschedule missed or changed appointments and confirm updates with patients.
• Monitor outstanding orders, referrals, and long-term follow-up needs.
• Respond to patient messages and voicemails promptly and professionally.
• Support new patient scheduling and provide cross-coverage for front desk or MOA roles as needed.
• Travel to satellite clinics as required and adhere to HIPAA and policy guidelines.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Illinois CancerCare in Washington is seeking a treatment scheduler to coordinate follow-up appointments, labs, imaging, and treatments while aligning with each patient’s care plan.

The role supports billing, communicates with patients, and collaborates with providers and clinical teams in a fast-paced environment while maintaining HIPAA compliance.

Applicants should have a high school diploma and healthcare experience; strong communication and EMR familiarity are a plus.