Patient Intake & Scheduler — Front Office

NYU Langone Health; Village of Mineola (NY); Presencial; USD 51.000 - 63.000; Jornada completa

Descripción de la vacante

NYU Langone Hospital—Long Island in Mineola seeks a Secretary I – Intake/Scheduler, FGP – Gyn/Onc to support front-end operations, greet patients, answer calls, and schedule appointments.

The role includes reviewing confirmations, managing waitlists, processing authorizations, and ensuring clear communication with patients and staff while upholding NYU Langone Health service standards.

Formación

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Ability to complete multiple tasks efficiently and thrive in a team work environment.

Responsabilidades

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
• Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Organizes and distributes mail and faxes.
• Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.
• Manages the physician’s calendars including creating and sending calendar invites.
• Releases medical records in accordance of HIPAA and FGP ROI procedures.
• Documents disclosures in Epic and fulfills requests within a 10 day timeframe.

Conocimientos

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Educación

High School Diploma

Descripción del empleo

NYU Langone Hospital—Long Island in Mineola seeks a Secretary I – Intake/Scheduler, FGP – Gyn/Onc to support front-end operations, greet patients, answer calls, and schedule appointments.

The role includes reviewing confirmations, managing waitlists, processing authorizations, and ensuring clear communication with patients and staff while upholding NYU Langone Health service standards.